99a9 Privacy Policy

Data Collection

We collect certain information from you when you open an account at 99a9 and at various stages of using our services. Collecting this information is essential for providing you with a safe and smooth experience.

Registration and Identity Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID (NID) or passport number (when identity verification is required)
• User-set password (stored in encrypted form)

Financial and Transaction Information

• Mobile numbers linked to bKash, Nagad, Rocket, and Upay accounts
• Bank account details (where applicable)
• Deposit and withdrawal history
• Betting history and win/loss records

Technical Information

• IP address and device identifier information
• Browser type and operating system
• Login time and session information
• Which pages on the site were visited and for how long

Purpose of Data Use

99a9 uses your information for the following legitimate purposes. We never use your information for any other purpose without your consent.

Service Operation and Improvement

• Account creation, verification, and management
• Processing deposits and withdrawals (minimum deposit ৳200, withdrawal ৳800)
• Providing and tracking bonuses and promotions
• Managing the VIP program and calculating cashback
• Technical improvements to the platform and bug fixes

Security and Compliance

• Preventing fraud, money laundering, and illegal activity
• Verifying user age (for users aged 21 and above only)
• Preventing the opening of multiple accounts
• Enforcing responsible gaming policy

Communication and Support

• Providing customer service via 24/7 live chat and email
• Notifying you of important account updates
• Sending promotional messages with your consent

Cookies and Tracking

The 99a9 website uses cookies and similar technologies. These help improve your browsing experience and analyze the performance of the site.

Types of Cookies

• Essential Cookies: These are required to maintain login sessions and ensure security. Disabling them may prevent the site from functioning properly.
• Functional Cookies: For your preferred language settings, game history, and personalized experience.
• Analytics Cookies: To understand which pages users visit most and where issues occur.

Data Sharing and Disclosure

99a9 does not sell your personal information or provide it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

Service Provider Partners

Minimum necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), technology infrastructure, and fraud prevention services. These partners are contractually bound to uphold our privacy standards.

Legal Obligations

• In response to a court order or a lawful request from a government authority
• In anti-money laundering (AML) and fraud investigations
• In emergency situations to protect other users or the public

What We Never Do

• Sell information to advertisers or marketing companies
• Disclose information on social media without your consent
• Transfer data to unrelated third parties

Data Protection Measures

99a9 applies industry-standard technical and administrative measures to protect your information. Our security framework is as follows:

Technical Safeguards

• SSL/TLS encryption (256-bit) for all data transmission
• Passwords stored with bcrypt or equivalent encryption
• Database encryption and regular security audits
• Firewall, DDoS protection, and intrusion detection systems
• Automatic alerts for suspicious login attempts

Administrative Safeguards

• Only authorized staff can access personal information
• Staff receive regular training on privacy and security
• All data access logs are recorded and monitored

Data Retention Period

We do not retain your information longer than necessary. Our data retention policy is as follows:

• All information is retained while your account is active.
• After account closure, financial transaction records are kept for a specified period as required by law.
• In cases of fraud investigation or legal disputes, information is retained until the matter is resolved.
• Information stored for marketing communications is deleted after you withdraw your consent.
• Technical logs are generally deleted automatically after 90 days.

Your Rights

Every user of 99a9 has the following rights regarding their personal information:

Right to Access

You can find out at any time what information we hold about you. Contact our support team to make this request.

Right to Rectification

If any of your information is incorrect, you can request a correction. Information such as your name, email, or mobile number can be updated directly from your profile.

Right to Erasure

If you close your account and there are no legal obligations in place, you can request that your personal information be deleted.

Right to Opt Out of Marketing

If you do not wish to receive promotional emails or messages, let us know at any time or use the unsubscribe option directly.

Protection of Minors

99a9's services are for users aged 21 and above only. Collecting information from minors is entirely against our policy.

• Age is confirmed by verifying the date of birth at the time of registration.
• Identity documents are verified in cases of suspicion.
• Accounts for users under 21 are not activated, and any information already received is deleted immediately.
• If you are aware that a minor is using our platform, please let us know.

Protection of Payment Information

We take special care to protect financial transaction information. 99a9 supports the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.

• Payment information is never stored on our servers as a complete card number.
• All payment transactions are processed through encrypted connections.
• Payment processing partners comply with security standards.
• Every transaction with a minimum deposit of ৳200 and withdrawal of ৳800 is logged and verified.
• Suspicious transactions are automatically flagged and reviewed.

Withdrawals are generally processed within 10 to 45 minutes. During this process, your identity and payment information are verified securely.

Policy Changes

99a9 may update this privacy policy from time to time. For any significant changes:

• The "Last Updated" date at the top of the page will be changed.
• A notice will be sent to the registered email for important changes.
• Continuing to use the platform after a policy update will be considered as consent to the new policy.
• If you do not agree with the changes, you may request to close your account.

Contact us for any questions regarding this privacy policy. We are available 24/7 according to BST (UTC+6) schedule.